Norfolk is a big county
When someone you care about lives on the other side of it, the distance makes everything harder.
Maybe you're in Norwich and your parent is in a village near Dereham. Maybe you're in King's Lynn and your mum is out past Fakenham. You visit when you can, but each time you notice a little more. The garden getting away from them. Rooms you're no longer invited into. A fridge with nothing in it.
You drive home along the A47 or the A11 turning it over in your mind. Wondering how bad it really is. Wondering if you're overreacting.
You're not.
More common than you'd think
We work across Norfolk every week. The calls we receive often start the same way — someone who's been worrying quietly, sometimes for months, who has finally decided to look for help.
A daughter in Wymondham concerned about her father's bungalow. A housing officer in Norwich managing a complex tenancy. A family in Thetford trying to clear a property after a bereavement.
These situations don't mean anyone has failed. They develop gradually — often linked to illness, bereavement, reduced mobility, or a difficult period. What matters is that support is available.
What happens when you call
Most people who call us start by apologising. For the state of the home. For not acting sooner. For getting upset on the phone.
You don't need to apologise for anything.
We'll listen to your situation and give you an honest picture of what might help. Whether that's hoarding support, a deep clean, help after a bereavement, or something you're not quite sure how to describe — we've helped families across Norfolk with all of it. If the garden needs attention at the same time, we take care of that too.
Some people call us months before they're ready. That's fine. We don't disappear. When they ring back, we remember the conversation.
Two council partnerships, one county
We're approved partners with both Norfolk County Council and Norwich City Council. Social workers, housing officers, and environmental health teams across the county can refer directly to us with confidence.
We've supported over 205 families across our service areas in the past year. Every job comes with full documentation — waste transfer notes, completion reports, and job summaries sent to the referring officer.
Referrals are straightforward. Call us or use our online referral form. Learn more about how we work with councils.
Even the rural corners
Whether the property is in central Norwich or a village with no bus service, we cover it. We work regularly in King's Lynn, Dereham, Wymondham, Thetford, Cromer, and the smaller communities in between.
Rural isolation can make these situations harder to spot and harder to reach. That's exactly why we serve the whole county. Our team is DBS Enhanced checked and safeguarding trained. We arrive in unmarked vehicles — wherever we go, the neighbours will see visitors, nothing more.
Norfolk is a big county. A phone call isn't.
If you've been worrying from the other side of the county, you've already done something brave by looking for help. There's no judgment here, and no pressure to commit to anything.
Call us on 01933 213045 any time, day or night. Everything is completely confidential.
Visit our Norfolk area page for more about what's available locally.
