If you need help right now
If you're reading this in the middle of a crisis, call us on 01933 213045 now. You don't need to explain everything. Tell us the address and we'll take it from there. We're here around the clock. Everything is completely confidential.
If you have a moment to read on, this guide will help you understand what's involved.
The phone call nobody plans for
Most people who contact us about a biohazard situation didn't expect to be making this call. A family member has passed away. A council officer has flagged a property. A landlord has been told something has happened and doesn't know what to do next.
Whatever brought you here, the first thing to know is that you don't have to handle this yourself. These situations involve health risks that household cleaning products cannot address. That's not a reflection on you. It's the nature of the work.
You don't need to go inside
This is the part many families don't realise. You don't need to see the property. You don't need to assess it. You don't need to walk through that door.
Hand us the keys. We take care of everything.
One thing we've noticed over the years — the families who cope well are often the ones who let us stand between them and the property. There's no weakness in that. There's wisdom.
What a call sets in motion
When you ring, we ask a few quiet questions about what's happened. We arrange to be there as soon as we can — often within hours. We arrive in unmarked vehicles. No signage, no attention drawn.
We handle the full scope of the work. If a property needs end of life cleaning alongside the biohazard work, we combine both into a single visit. If a deep clean is needed to bring the home back to a comfortable standard afterwards, we take care of that too.
You receive full documentation when the work is complete — waste transfer notes, completion reports, and a summary of everything carried out. For council referrals, we send this directly to the referring officer.
It doesn't have to be "serious enough" to call
Many people hesitate because they're not sure the situation warrants specialist help. They wonder if they're overreacting.
You're not. If you're unsure whether a property needs biohazard cleaning, that uncertainty is reason enough to ring. We'll give you an honest answer. Sometimes the call lasts five minutes and we can reassure you that standard cleaning will do. Other times we can explain what's needed and take it from there.
There's no threshold to meet. No one will tell you it's not worth the call.
Quiet work, done with care
There's a moment after every biohazard job that stays with us. The property is clean, the documentation is done, and we're handing the keys back. The quiet in the house is different from the quiet when we arrived. It feels like the building can breathe again.
That's what we work towards. Not a checklist — a home that feels like a home again.
The people behind the work
That kind of care needs more than good intentions. Our team is DBS Enhanced checked and safeguarding trained to Level 2. We hold waste carrier licences covering clinical and hazardous materials, and we're fully insured for biohazard and trauma work.
We're trusted by four councils — Northamptonshire, Milton Keynes, Norfolk, and Norwich — and over 90% of our council referrals are completed within the agreed timeline. If you're a professional, you can refer directly through our online referral form or visit our working with councils page.
You don't have to carry this alone
Whatever brought you to this page — a bereavement, a difficult situation, a property you're not sure what to do with — you've already taken a brave step by looking for help. There's no judgment here. No pressure.
Call us on 01933 213045 any time, day or night. We'll listen first. Then we'll help.
Everything is completely confidential.
